Information you send us
When you submit an enquiry, HEROS may receive your name, contact details, postcode, property information and the details you choose to include about the work. This information is used to respond to the enquiry, prepare quotations, arrange attendance and keep relevant job records.
How information is used
Information is used for legitimate business administration and service delivery. It is not collected for sale to unrelated third parties. Where a specialist contractor or supplier needs limited information to help deliver an agreed job, only relevant information should be shared.
Website logs and security
Hosting providers may keep technical logs such as IP addresses, browser information and requested pages for security, reliability and diagnostics. The website should be kept updated and access to hosting, email and forms protected appropriately.
Contact and retention
Business records may need to be retained for legal, accounting, warranty, maintenance or safety reasons. If you need to ask about personal information held in relation to an enquiry or job, contact HEROS using the website contact details.
Third-party services
Links to WhatsApp and Facebook take you to third-party services with their own privacy terms. If analytics, payment or monitoring tools are added later, this notice should be updated to explain them accurately.